Delivery and shipping details

Discover how we carefully prepare, stitch, and deliver your bespoke embroidered gift boxes from our Brent workshop straight to your doorstep or directly to your loved one.

Quick processing and embroidery times

We know how eager you are to receive your custom keepsakes. For individual and one-off items, our team completes your custom digital embroidery and carefully packages your order on the very same day. For larger bespoke orders, production times may vary slightly, but we always ensure every piece meets our highest quality standards before posting.

UK delivery and international shipping

Across the United Kingdom, we dispatch your parcels reliably using Royal Mail. Deliveries typically arrive within 2 to 5 working days depending on the size and volume of your order. We also gladly ship outside the UK; international postage rates and timelines depend directly on your destination parcel size and standard Royal Mail overseas rates.

Direct delivery to your recipient

Sending a surprise present? We can send your personalised gift box directly to the recipient's address. Every order is prepared to create an unforgettable unboxing experience, filled with beautiful custom touches and heartfelt craftsmanship that make the moment truly special.