Return and refund policy

At Baby Owl & Co, we strive for your complete satisfaction with our personalised digital embroidery gift boxes. We understand that sometimes things don't go as planned, and we are here to help. Please review our return and refund policy to understand your options.

Frequently asked questions about returns

We are dedicated to ensuring a smooth experience for our customers Below are answers to common questions regarding returns, refunds, and exchanges for our unique, handmade items.

What is the process for returning a gift box?
If your product arrives damaged, you have 5 days from the delivery date to return it for a full refund. Please contact us immediately to initiate the return process.

How do refunds and exchanges work for personalised items?
For personalised items, we offer a full refund if the product is damaged upon arrival. Due to the custom nature of our products, exchanges are generally not possible unless there is a defect or error on our part.

What if I am not happy with my order?
Customer satisfaction is our priority. Before we begin production, we communicate via message or call to create a template of the product, including spelling, which we send to you in image form. Once you are happy with the outcome and approve it, we proceed with making the product. This process helps ensure you are completely satisfied with your order.

How long do I have to return an item?
You have 5 days from the date of receipt to return a damaged item for a full refund. Please ensure all original packaging is kept.

Need further assistance?

If you have any other questions regarding our return policy or your order, please do not hesitate to reach out. Our team at Baby Owl & Co is here to help and ensure you have a delightful shopping experience.